Refund Policy – EmailPromptPro

30-Day Money-Back Guarantee

We stand behind our products 100%. If you're not completely satisfied within 30 days of your purchase, we'll give you a full refund — no questions asked.

Short version: Not happy for any reason within 30 days? Email us at support@emailpromptpro.com and we'll refund you in full. No hoops to jump through.

Our Refund Commitment

At EmailPromptPro, we're confident in the quality of our AI email templates. However, we understand that sometimes a product may not be the right fit for your specific needs. That's why we offer a generous 30-day money-back guarantee on all purchases.

We believe you should be able to purchase with complete confidence, knowing that your investment is fully protected.

How to Request a Refund

Requesting a refund is simple:

Email us at support@emailpromptpro.com with "Refund Request" in the subject line. Include your order number (found in your purchase confirmation email).

We'll confirm within 24 hours

Our team will acknowledge your request and confirm the refund details within one business day.

Refund processed within 5–10 business days

Once approved, your refund will be processed to your original payment method. Processing times depend on your bank or payment provider (typically 3–10 business days).

Eligibility

Refund requests are eligible when:

Made within 30 calendar days of the original purchase date
Submitted by the original purchaser using the email address used for the purchase

Situations Where We'll Help

We will issue refunds without hesitation for:

The templates don't meet your expectations for any reason
You purchased the wrong pack by mistake
You accidentally made a duplicate purchase
Technical issues prevented you from accessing your download
The product description was materially different from what you received

Special Circumstances

Duplicate Purchases

If you accidentally purchased the same product twice, we'll refund one of the payments immediately upon request — no waiting period required.

Technical Download Issues

If you're unable to download your files due to a technical issue on our end, we will either resolve the issue immediately or issue a full refund — your choice.

After 30 Days

While our standard guarantee covers 30 days, we consider each case individually. If you have a compelling reason for a late refund request, please contact us and we will do our best to help.

Contact for Refunds

Email: support@emailpromptpro.com
Subject: "Refund Request – [Your Order Number]"
Contact form: Contact Page

We aim to make refunds as painless as possible. Your satisfaction is more important to us than keeping a sale.