Summary: EmailPromptPro collects minimal personal data (your name, email and payment info) solely to process your orders and provide customer support. We don't sell your data to third parties. You have full rights over your data under GDPR and other applicable laws.
1. Who We Are
EmailPromptPro ("we", "us", "our") is a digital products company operating at emailpromptpro.com. We are the data controller for personal data collected through this website.
For privacy-related enquiries, contact us at: privacy@emailpromptpro.com
2. Data We Collect
Information You Provide
- Account and purchase data: Name, email address, billing address and payment information when you make a purchase.
- Contact data: Information you provide when contacting our support team.
- Newsletter data: Email address if you subscribe to our mailing list.
Automatically Collected Data
- Usage data: Pages visited, time spent on pages, referring URLs and browser type.
- Device data: IP address, device type, operating system.
- Cookie data: As described in our Cookies section below.
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders (send download links and receipts)
- Provide customer support and respond to enquiries
- Send transactional emails related to your purchases
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Prevent fraud and ensure payment security
- Improve our website and products through analytics
- Comply with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract performance: Processing necessary to fulfil your purchase.
- Legitimate interests: Fraud prevention, improving our services and analytics.
- Consent: Marketing emails (where you have explicitly opted in).
- Legal obligation: Tax and financial record-keeping requirements.
5. Data Sharing
We do not sell or rent your personal data. We share data only with:
- Payment processors: Stripe, PayPal — to process your payment securely.
- Email service providers: To send you transactional and (with your consent) marketing emails.
- Analytics providers: Google Analytics — with IP anonymisation enabled.
- Legal authorities: When required by law, court order or to protect our legal rights.
6. Cookies
We use the following types of cookies:
- Essential cookies: Required for the website to function (e.g., shopping cart, login state).
- Analytics cookies: Help us understand how visitors use our site (Google Analytics).
- Marketing cookies: Used only with your consent to measure advertising effectiveness.
You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
7. Data Retention
- Purchase records: Retained for 7 years to comply with tax laws.
- Support correspondence: Retained for 3 years after your last contact.
- Marketing preferences: Until you unsubscribe or request deletion.
- Analytics data: Anonymised after 26 months.
8. Your Rights
Under GDPR and other applicable privacy laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data ("right to be forgotten") where applicable.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Restriction: Request restriction of processing in certain circumstances.
- Withdraw consent: Unsubscribe from marketing at any time using the link in any email.
To exercise any of these rights, contact us at privacy@emailpromptpro.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
9. Data Security
We implement appropriate technical and organisational security measures including:
- SSL/TLS encryption for all data transmissions
- Encrypted storage for payment information (we never store card numbers)
- Access controls and regular security audits
- Secure, reputable third-party payment processors (PCI DSS compliant)
10. Contact Us
For any privacy-related questions or to exercise your rights, contact our privacy team:
Changes to this policy will be posted on this page with an updated revision date. For significant changes, we will notify you by email.